A voice agent that handles prescription status, refills, and follow-ups over your existing phone lines — verified caller by caller, escalating to your staff the moment a human should take over.
The same handful of questions, all day, pulling staff away from the patient standing right in front of them.
"Is my prescription ready?" "Why is it delayed?" "When can I pick it up?" — dozens of times a day.
Every phone call is a technician stepping away from the patient at the counter.
Overflow and evening calls go unanswered — or to a service that can't actually check status.
Chains feel this at every location, with no consistent way to measure or manage it.
The same agent places calls too — closing the loop before the patient has to ask, and plugging into the phone system you already run.
Triggered by your pharmacy's own data, not a marketing calendar.
Ready, delayed, or held on insurance — the patient hears it before they call to check.
Calls the prescriber to confirm a dosage or authorize a refill — the patient isn't stuck in the middle.
Timed to the patient's actual refill schedule — before they run out, not after.
Confirms a time, or flags a delivery issue before it becomes a missed dose.
Chases pending authorizations with insurers and providers so the patient doesn't have to.
It connects straight into your existing VoIP — SIP trunk or PBX. No forwarding gimmicks, no separate hotline.
The number patients dial doesn't change — only who picks up. Day one is seamless.
One store or a hundred behaves the same, because it sits at the trunk, not the phone.
PMS, POS, insurance adjudication, delivery — integration built against what you already run, scoped under a separate contract.
General information anyone can ask.
The everyday workflow. Verified naturally, mid-conversation.
Personal and financial specifics.
Always a person. Never the agent alone.
Once verified, identity holds for the whole call — the patient is never asked twice.
Clinical questions are always escalated to a pharmacist — the agent never plays doctor.
Overdose, allergic reaction, chest pain — immediate redirect to emergency services, staff notified.
Verification status, details, and a summary travel with the call — the patient never repeats themselves.
A live conversation tells you more than any deck. Ask it real questions, interrupt it mid-sentence, throw it a curveball — then decide.
Not a concept — a working build tested end to end, including working demo infrastructure staff use to manage data.
Data handling, consent, and audit trails were core design requirements — HIPAA-readiness is an active workstream.
One agent configuration deploys across every store — built by a team already running production systems.